Copyright 2015 © All Rights Reserved
Phone: 0151 601 5410
Fax: 0151 601 5411
VAT No.: 883 6868 57
Company Reg: 06393822
//phone: 0151 601 5410 //fax: 0151 601 5411 //email: firstname.lastname@example.org
Information collected by us
If you have ordered products or services from us, we may have your name, company name, email address, telephone number, mobile number, postal address and the method of payment.
We also collect information about how you use our website, such as the types of content you view or engage with or the frequency and duration of your activities. In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
Information we collect automatically
Device information: We may also collect information about your device each time you use a site. We may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices.
Here are some examples of the device information that we collect:
Log information: We also collect log information when you use our websites. That information includes, among other things:
How we use your personal data
1) To make our products and services available to you
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions);
2) For administrative and internal business purposes
We may use your personal data for our internal business purposes, such as enhancing our website, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and currency);
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us.
3) For security and legal reasons
We use your personal data to:
In some cases we will use your personal data because it’s necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way.
Who we share your personal information with
We share the information that you provide to us with our staff so that we can provide our products and services to you.
We share your data with the following categories of companies as an essential part of being able to provide our services to you:
We will not share your personal information with any other third party.
How long your personal information will be kept
We will hold your information for as long as you have your contract, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-
If reasonably necessary or required to meet legal or regulatory requirements, to comply with HMRC and other tax authorities, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also hold some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Job applicants, current and former Parallel IT Solutions Ltd. employees
All the information you provide will only be used for progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the EEA. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
How long your personal information will be kept
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. Therefore, if you unsuccessfully apply for a role with us, we will delete or anonymise your personal information once we have communicated this to you. There may be circumstances in which we will retain your data for a future opportunity and if this is the case, we will seek your express consent beforehand.
The information we ask for is used to assess your suitability for employment. You do not have to provide what we ask for but it might affect your application if you do not.
Within the application stage, we ask for your personal details including name and contact details. We also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all this information.
If we make you a conditional offer of employment we will ask you for information so that we can carry out pre-
Control over your information
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
KEEPING YOUR PERSONAL INFORMATION SECURE
We take data security very seriously. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
HOW TO COMPLAIN
We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Parallel IT Solutions Ltd. manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.